Title: Senior Technical Support Engineer (Care Delivery)
Employment Type: 6-Month Contract-to-Hire
Start Date: ASAP
Work Model: Hybrid – 3 days onsite required
Eligible Locations: Boston, MA | Raleigh, NC | Dallas, TX | Waterloo, Ontario (Canada)
Compensation: 65-68/hr
About the Role
We are hiring a Senior Technical Support Engineer to support a complex production application environment focused on care delivery workflows. This is a hands-on troubleshooting role for someone who enjoys diagnosing real system problems — not a developer stop-gap role.
You will investigate live production issues, analyze application behavior, read backend code, execute SQL queries, and either resolve problems directly or partner with engineering teams to drive fixes.
The ideal candidate is a career technical support professional who takes ownership of issues and thrives in a high-impact operational environment.
What You’ll Do
Required Qualifications
Technical
Preferred Qualifications
Ideal Candidate Profile
Additional Details
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