Job Description

Program Manager (Ecommerce)

M-Th in-office; Friday WFH San Francisco, CA 94133

Looking for an experienced Program Management professional to deliver complex, large-scale enterprise application/solutions within a retail environment. This program manager will be challenged to perform in a fast paced environment with many moving parts responsible for managing multiple enterprise application/software and complex integrations projects that have a direct impact on company revenue and growth.

This role requires strong communication skills, diplomacy and an even temperament to manage technical scope closely with cross functional teams and technical leads with stakeholder interests in mind.

Using established project management methodology/tools, develops project plans for highly complex projects of strategic importance which include work plans, schedules, budgets, needed skills and resources, project scope and deliverable/responsibility matrices

Performs variance analysis (including schedule, costs vs. budgets, resources and changes to scope). Makes trade-offs with sponsor, as necessary

Performs project risk assessment quantification, response planning and control

Communicates risks to clients and/or IT management, project sponsors & vendors

Develops and executes mitigation strategies

Validates client and functional requirements for sponsor

Determines the impact on current/existing technologies and communicates impact to clients, sponsor, IT management and vendor

Makes recommendations on existing application products that could address client requirements

Evaluates alternative operational efficiencies /business process change

Makes presentations to IT management, sponsors, and/or vendors

Accountable for pre and post implementation plans

Provides work direction to project managers

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Exercises strong judgment in selecting methods, techniques and evaluation criteria for obtaining results

Orchestrates and recommends Program strategy

Able to discern and clearly articulate how program decisions impact the big picture and vice versa

Frequently interacts with customers, and/or functional peer group IC'S/managers, normally involving matters between functional areas or internal customers

May interact with business leadership at all levels

Networks with key contacts outside own area of expertise

Coaches, mentors, and trains as appropriate

Contributes to performance appraisals for team members

Assists in conducting team building/development activities

Receives limited instruction in determining methods and procedures on new assignments, and coordinates activities of other associates in group

• • 10+ years of relevant experience in Program Management, leading large-scale initiatives and managing a portfolio of projects.
  • Experience managing the scoping/estimation and delivery of customer-facing software projects is required
  • Retail domain experience preferred
  • Ability to be hands on partnering with stakeholders to create a detailed project plan, break program into multiple tracks, manage different work streams, and manage those tracks of work as needed, as well as manage risk/budget/resources and partner with other leaders on prioritization.
  • Strategically partner with delivery leaders on prioritization and program delivery
  • Highly hands-on.
  • Confident and mature attitude.

• • A strong program manager that is involved in all PM responsibilities and PM fundamentals from detailed project plans, budget, scope, resource and timeline management, status reports, risk and issue logs and management, deployment planning
  • Strong Project management experience with a proven track record of working cross functionally
  • Clear, precise communication is a must for this role as she would be speaking to VPs and above in steering committee meetings and other settings.
  • Demonstrated SDLC project experience with experience working in an Agile environment is required
  • Should be able to excel in a fast paced environment, deal with and be able to steer team in ambiguous situations.
  • Need a strong, edge of your seat, engaging personality type person

• • For their last three projects, as three separate questions tell me about the project you worked on and what you delivered?
    • Looking for articulate answers about the problem their project was solving
    • Looking for cross-domain examples, that encompass how the supply chain/backend systems connect to the front end website (think things like how customization to the order management system (backend) impact what customers see on the website (front end ecom)

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