Job Description

Our Client, a Global Insurance Company, is seeking an Operational Specialist in their St. Louis, MO location.

Key Responsibilities

• Provide administrative and operational support to the Managing Partner and management team
• Serve as a primary point of contact for agents and clients, responding to inquiries professionally and promptly
• Greet visitors and manage front desk responsibilities
• Answer, screen, and route incoming phone calls
• Coordinate meetings, trainings, and onsite events
• Support accounts payable and receivable processes, including expense submissions and reconciliations
• Assist with onboarding logistics and resource coordination for new agents
• Handle confidential and sensitive information, including fingerprinting and payment-related activities
• Manage incoming and outgoing mail and deliveries in compliance with guidelines
• Support facility operations, including maintenance requests and basic troubleshooting
• Prepare reports, coordinate conference rooms, and assist with day-to-day office operations

Requirements

• Proficiency in Microsoft Office Suite (Outlook, Excel – basic filtering required)
• Familiarity with SharePoint and OneNote preferred
• Comfortable using AI tools (e.g., Copilot, ChatGPT) to streamline tasks
• Strong communication and multitasking skills
• Ability to collaborate across teams and support multiple stakeholders
• Experience handling confidential or sensitive information
• Prior customer-facing office experience (phones, meetings, presentations)
• Ability to support onsite events and logistics as needed
• Strong organizational skills with attention to detail
• Ability to manage competing priorities in a fast-paced, onsite environment
• Experience in customer service, office administration, or operations support preferred
• Associate’s or Bachelor’s degree preferred but not required
• Must be able to work onsite Monday through Friday

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