Job Description

Service Specialist

Shift: 9:00 AM – 6:00 PM

Location: Downtown Louisville (2-floor office environment)

Rate of Pay: $14.00 - 16.00 per hour (based on experience)

We are seeking a professional and customer service–focused Service Specialist to join the Opensity Solutions team at our law firm client’s downtown Louisville office. In this pivotal role, you will provide a variety of administrative support services across a two-floor office, which may include copy, print, mail, hospitality, facilities, floor coordination, and receptionist responsibilities.

The ideal candidate thrives in a professional business environment and is eager to join an organization that offers true career growth opportunities. Previous experience in reception or supporting a law firm with office-related work is highly preferred.

Parking: Parking is not provided by the client. Monthly parking costs in the area can range up to approximately $110 per month, depending on the selected lot.

Essential Job Responsibilities

Mail Services

• Complete four scheduled mail runs throughout the day.
• Meter, sort, and distribute mail and accountable packages according to schedule.
• Perform hand deliveries within the building.
• Complete deliveries by car to locations across downtown Louisville.

Copy Services

• Accurately produce copy, print, scan, and bind projects per written instructions.
• Assist with printing and preparation of legal documents.

Reception

• Answer incoming telephone calls and route them to the appropriate person.
• Greet and announce visitors in a friendly and professional manner.
• Serve as backup reception support as needed.

Hospitality Services

• Coordinate setup and breakdown of conference rooms.
• Maintain client conference rooms, common areas, and kitchens.
• Inspect and ensure all rooms are clean, stocked with supplies, and ready for continual use.
• Organize and distribute kitchen supplies.
• Maintain inventory control and order supplies as needed.

Floor Coordination

• Maintain copy rooms and stock general office supplies.
• Deliver paper and perform basic daily maintenance tasks.

Facilities Services

• Hang pictures, assist with small office moves, coordinate cleaning services, and communicate with key client contacts regarding building or equipment concerns.

Qualifications & Requirements

• High School Diploma or GED required.
• Minimum of 1 year of work experience in a customer service–focused role.
• Previous experience in reception or supporting a law firm environment is a plus.
• Strong multitasking skills with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Valid driver’s license and reliable vehicle required.
• Employee will be reimbursed for mileage incurred during work-related travel.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.
• Business professional attire required, as this is a law firm environment.

Compensation

The compensation range for this role is $14.00 – $16.00 per hour, based on experience. This position may also be eligible for an annual bonus. Actual compensation within that range will depend on the individual’s location, skills, experience, and qualifications.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have access to a reliable vehicle? This position requires regular mail deliveries to various locations throughout the downtown Louisville, KY area.

Candidates should be comfortable traveling between nearby offices as part of their daily responsibilities.

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