Job Description

Job Title: Director of Distribution & Fulfillment

Job Summary:

We are seeking an experienced Director of Distribution & Fulfillment to oversee end-to-end operations across multiple facilities in the U.S. and Canada. This role is responsible for driving operational efficiency, inventory accuracy, on-time order fulfillment, and overall profitability. The ideal candidate will bring strong leadership, strategic planning, and hands-on experience in high-volume distribution environments.

Key Responsibilities:

• Lead and manage distribution and fulfillment operations across four facilities
• Develop and execute strategic plans aligned with company goals
• Oversee inventory management, forecasting, and order fulfillment processes
• Drive continuous improvement initiatives to increase efficiency and profitability
• Establish and monitor KPIs including quality, on-time delivery, and cost control
• Manage operating and capital budgets for distribution operations
• Ensure compliance with regulatory and safety standards
• Build and maintain relationships with key clients, vendors, and stakeholders
• Partner cross-functionally with Sales, Customer Service, IT, and HR
• Lead hiring, training, and development of operational teams
• Provide leadership, coaching, and succession planning for team members
• Oversee warehouse operations, shipping, invoicing, and container tracking
• Report on performance metrics, financial results, and operational forecasts

Requirements

• Bachelor’s degree preferred (or equivalent experience)
• 7+ years of experience in distribution, fulfillment, or supply chain leadership
• Experience in high-volume, fast-paced distribution environments
• Strong financial acumen and ability to manage budgets and analyze performance
• Proven leadership and team management experience (10–13 direct reports)
• Strong project management and process improvement skills
• Proficiency in Microsoft Office (Excel, Word); AS400 experience is a plus
• 50%–75% travel required
• Availability for nights and weekends during peak seasons
• Ability to lift up to 50 lbs when needed
• Strong organizational, communication, and problem-solving skills

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