Customer Service Team Leader | Manufacturing
A well-established company in the manufacturing sector is seeking a Customer Service Team Leader to lead a customer service team in a fast-paced, high-accountability environment. This role combines team leadership, customer support, and cross-functional coordination to ensure excellent service delivery and operational efficiency.
This is an excellent opportunity for someone who enjoys developing people, solving problems, and driving process improvement while serving as a key link between customers and internal operations.
Key Responsibilities
🔹 Lead, coach, and support customer service team members to maintain strong service standards
🔹 Assist with onboarding, training, and ongoing development of staff
🔹 Manage daily workflow and workload distribution to meet service demands
🔹 Handle escalated customer concerns, order discrepancies, and delivery issues
🔹 Ensure order accuracy, pricing consistency, and timely communication
🔹 Partner closely with sales, operations, shipping, and leadership teams
🔹 Identify opportunities for process improvement and workflow efficiency
🔹 Participate in hiring and team development initiatives
Desired Backgroun d
✅ Previous leadership or supervisory experience in customer service, inside sales, or operations support
✅ 3+ years of customer service experience in manufacturing, distribution, construction, or related industries
✅ Strong communication, organization, and problem-solving skills
✅ Ability to manage multiple priorities in a fast-paced environment
✅ Proficiency with Microsoft Office and order management / ERP systems
✅ Experience supporting technical or product-driven businesses is helpful
Why Consider This Opportunity
⭐ Leadership role with direct impact on team performance
⭐ Strong cross-functional exposure across operations and sales
⭐ Stable organization with long-term growth potential
⭐ Opportunity to improve processes and influence customer experience
📩 If you would like to learn more confidentially, apply here or message me directly.
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