Job Description

+ Overview

Our Operations Manager(s) are responsible for supporting the General Managers and Restaurant Development Specialist in leading operational and relational excellence of the restaurant and upholding Centennial Hospitality Group’s (CHG) standards and culture in all areas of restaurant operations. The Operations Manager is responsible for leading our crew, caring for our community, and shaping the culture of our restaurants.

At Wing Shack, we’re not just serving wings—we’re building your Favorite Local Wing Joint . The kind of place where the vibe is right, the food hits every time, and the team actually cares . That’s where you come in. We’re growing fast and looking for an Operations Manager who leads with energy, accountability, and most importantly— GAS (Give a S**t) .

They are expected to uphold the standards set by Centennial Hospitality Group (CHG) for Quality, Service, Value, Pride, Positive Energy, and Development while assisting in preparing the company for measured and aggressive growth. 

What You’ll Do

You’ll be the heartbeat of daily operations—making sure everything runs smooth, the team stays sharp, and every guest leaves happy (and planning their next visit).

• Lead day-to-day restaurant operations like a pro
• Build, coach, and retain a high-performing team
• Set the tone: fast, friendly, and dialed-in service
• Own food quality, cleanliness, and consistency
• Drive results—labor, inventory, and profitability
• Jump in wherever needed (we all roll up our sleeves here)

What We’re Looking For

We don’t just want experience—we want attitude and ownership .

• You have GAS – you care deeply about the team, the guest, and the details
• Natural leader who earns respect, not demands it
• Thrives in a fast-paced, no-excuses environment
• Obsessed with delivering great guest experiences
• Organized, accountable, and solution-oriented
• Restaurant management experience is a plus (but mindset matters most)

Why Wing Shack?

• Be part of a growing brand with real opportunity to move up
• Work with a team that actually enjoys being there
• Help build something special in your community
• Competitive pay + performance incentives

Bottom Line

If you’re someone who takes pride in what you do, leads from the front, and actually gives a s**t —we want you on our team.

Come help us become everyone’s Favorite Local Wing Joint .

Expectation of Hours:

• 45-55 hours per week in addition to the availability to resolve situations necessitating urgent attention.
• Active management of the highest volume shifts. 
• Availability to assist with food truck shifts, community events, and catering as needed.

+ Education, Experience, and Desired Qualifications

• 5+ years previous restaurant experience required with 3+ years in a General Management position, 3+ years in a multiunit manager is required (including QSR, fast casual or full-service)
• Financial planning aptitude including planning, budgeting, scheduling and P & L management.
• Multi-brand management experience preferred.
• Significant experience in Kitchen Operations focused on Safe Food Handling & Workplace practices and efficiency, Hospitality/Customer Service, Leadership Training and Development, and Administrative and BOH Software Management. AP, Inventory, and New Restaurant Openings.
• Excellent communication and collaboration skills with the ability to build and maintain relationships with internal and external stakeholders.
• Strong management skills with the ability to manage multiple locations, leaders, and personalities.
• Proven ability to analyze data and use insights to drive market and operations strategy.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities/ deadlines.
• Ability to multitask and attention to detail.
• Physical requirements: prolonged periods of sitting or standing, ability to lift 50+ lbs., reach above your head, and lift below the waistline.
• Must have vehicle and a valid driver’s license.

+ Physical Duties:

• Travel: Extensive driving to locations. Frequent travel, potentially including overnight stays.
• Navigating various terrains and weather conditions.
• Walking and standing for extended periods.
• Carrying and transporting sales materials or product samples.
• Potential for lifting or moving moderate to heavy objects (depending on the industry).
• Bending, stooping, and reaching on grills and fryers as needed or in kitchen/ bar environments.
• Presentations and Demonstrations:
• Setting up and dismantling product displays.
• Physically demonstrating product features.
• General Physical Requirements:
• Ability to maintain physical stamina throughout the workday.
• Adequate vision and hearing for communication and driving.
• Ability to work in fast-paced kitchen environments
• Lift 20-30 pounds
• Ability to grasp and reach with hands.
• Ability to work around heated, warm environments working with grills and fryers.

+ Equal Employment Opportunity (EEO) Statement

Centennial Hospitality Group (CHG) is committed to providing equal employment opportunities to all employees and applicants for employment. We are dedicated to creating an inclusive and diverse environment where everyone feels valued and respected.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Our employment decisions are based on merit, qualifications, and business needs.

We believe that our employees should reflect the rich diversity of the communities we serve, and we strive to create a workplace that embraces different perspectives and experiences. We encourage individuals from all backgrounds to apply and join our team, helping us build a company that celebrates diversity and fosters inclusion.

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